How to Manage Your Membership Subscription
Updated: Jul 18
In this article, you will gain information in managing your membership subscription on your profile page.
*Disclaimer: information displayed in this article may show slight difference in the actual experience for different members .
List of Content: (click title of content for more information)
1. Log in and navigate to "my subscription" page
On the apf.org home page, you will find "log in" area on the menu area. Log in with your member email account and you can navigate to the "my subscription" page by clicking the arrow next to your account icon.
2. Manage your subscriptions
In the "my subscription" page, you will find the following information about your membership subscription: - type of membership - membership start & expiration date - membership fee - payment method - membership status There are different types of membership status: - active: it means that the current membership is valid and active; - expired: it means that your membership has expired and a renewal action is needed to ensure use of your account; - cancelled: it means that the membership is cancelled and no longer valid; - pending cancellation: it means that you have opt out auto-renewal for the next payment cycle, but your membership remain valid till the expire date.
*Check how to opt-out auto-renewal in item 7.
3. Navigate to the "buy new subscription" page
Depending on the membership status, you will have different action options on your subscription page.
If see the "buy new subscription" option in under your subscription, you will be directed to the renewal page directly.
In some cases, e.g. your membership is "active", you do not have "buy new subscription" option, you can click the "renew membership" button as showed below.
4. Membership types and tier pricing selection
APF applies regional pricing for our global members community. Your membership tier is based on your current residential location. More information can be found by clicking "check your regional pricing tier here" on the renewal page.
Different memership options will be displayed once a specific tier is selected. (See example below for "Tier 1" memberships)
5. Fill in required information for check-out
In the check-out section, you can:
- confirm membership details
- update your payment information
- change membership start date
- input coupon code
Please pay extra attention to the "start date". By default, the start date will be the date you complete your membership payment. Therefore, if you renew prior to the expiration date of existing/current membership, do make sure to make adjustment on the "start date".
(*This is not the complete screenshot of the check-out page)
6. Receive membership confirmation email & membership purchase invoice
You will receive a membership confirmation email and your invoice after completing the membership payment.
(*Please also check your spam if you don't see the email in your inbox.)
An invoice will also be issued automatically. If you did not receive the invoice, contact us at "membercare@apf.org" and we will resend the invoice to you.
7. Opt-out auto renew for next membership payment cycle
By system default, you will be charged for your membership yearly until canceled. If you would like to opt-out auto-renewal, you can "cancel subscription" after purchasing a subscription.
With an active membership plan, you can "cancel subscription" to opt out auto-renewal for next payment cycle. After clicking "cancel subscription, you will see a pop-up window confirming your action. Information in the pop-up window means that your membership will remain valid till the end of the current membership period after you confirm cancellation.
After confirming the cancellation by clicking "yes, cancel", your membership status will chaneg from "active" to "pending cancelation". The expiration date will also be updated.
You will also receive a confirmtaion email for your cancellation and membership period details.
You are always welcome to the contact us at membercare@apf.org if you have any questions or concerns about your membership.